Professional technical support...
... at competitive prices
IT Support Rate Sheet 2020
If you have a contract with us and require extra hours / overtime
Prices exclusive of UK VAT
| On-site support* | Standard on-site support (Monday to Friday 8am until 6pm) | Overtime on-site support (Weekends - Bank holidays - 6pm until 8am) |
|---|---|---|
| Contract with less than 5 hours PCM | £75 per-hour | £125 per-hour |
| Contract between 5 and 10 hours PCM | £70 per-hour | £120 per-hour |
| Contract between 10 and 15 hours PCM | £65 per-hour | £115 per-hour |
| Contract with more than 15 hours PCM | £55 per-hour | £110 per-hour |
| Remote support | Standard remote support (Monday to Friday 8am until 6pm) | Overtime on-site support (Weekends - Bank holidays - 6pm until 8am) |
|---|---|---|
| Contract with less than 5 hours PCM | £50 per-hour | £80 per-hour |
| Contract between 5 and 10 hours PCM | £45 per-hour | £75 per-hour |
| Contract between 10 and 15 hours PCM | £40 per-hour | £70 per-hour |
| Contract with more than 15 hours PCM | £35 per-hour | £65 per-hour |
If you do not have a contract with us
| On-site support* | Standard on-site support (Monday to Friday 8am until 6pm) | Overtime on-site support (Weekends - Bank holidays - 6pm until 8am) |
|---|---|---|
| Not in contract | £80 per-hour (minimum 2 hours) | £115 per-hour (minimum 2 hours) |
| Remote support | Standard remote support (Monday to Friday 8am until 6pm) | Overtime on-site support (Weekends - Bank holidays - 6pm until 8am) |
|---|---|---|
| Not in contract | £50 per hour (minimum 2 hours) | £70 per hour (minimum 2 hours) |
*Prices per-engineer and do NOT include parts (if required)
If you do not have a contract with us
| London postcode | Additional fee |
|---|---|
| E1, EC1, EC2, EC3, EC4, N1, NW1, SE1, SW1, W1, WC1, WC2 | No fee |
| N2 | £20 |
| N3 | £25 |
| N4 | £15 |
| N5 | £10 |
| N6 | £20 |
| N7 | £10 |
| N8 | £20 |
| N9 | £25 |
| N10 | £20 |
| N11 | £25 |
| N12 | £25 |
| N13 | £25 |
| N14 | £30 |
| N15 | £20 |
| N16 | £15 |
| N17 | £20 |
| N18 | £25 |
| N19 | £15 |
| N20 | £30 |
| N21 | £25 |
| N22 | £20 |
| SE2 | £35 |
| SE3 | £25 |
| SE4 | £20 |
| SE5 | £15 |
| SE6 | £25 |
| SE7 | £20 |
| SE8 | £20 |
| SE9 | £35 |
| SE10 | £20 |
| SE11 | £15 |
| SE12 | £25 |
| SE13 | £20 |
| SE14 | £15 |
| SE15 | £20 |
| SE16 | £15 |
| SE17 | £15 |
| SE18 | £30 |
| SE19 | £30 |
| SE20 | £30 |
| SE21 | £25 |
| SE22 | £20 |
| SE23 | £20 |
| SE24 | £20 |
| SE25 | £30 |
| SE26 | £25 |
| SE27 | £25 |
| SE28 | £30 |
| E2 | £10 |
| E3 | £15 |
| E4 | £30 |
| E5 | £15 |
| E6 | £25 |
| E7 | £20 |
| E8 | £10 |
| E9 | £15 |
| E10 | £20 |
| E11 | £25 |
| E12 | £25 |
| E13 | £20 |
| E14 | £15 |
| E15 | £20 |
| E16 | £20 |
| E17 | £20 |
| E18 | £25 |
| NW2 | £20 |
| NW3 | £20 |
| NW4 | £25 |
| NW5 | £15 |
| NW6 | £20 |
| NW7 | £30 |
| NW8 | £15 |
| NW9 | £30 |
| NW10 | £25 |
| NW11 | £20 |
| W2 | £15 |
| W3 | £30 |
| W4 | £30 |
| W5 | £30 |
| W6 | £20 |
| W7 | £35 |
| W8 | £20 |
| W9 | £20 |
| W10 | £20 |
| W11 | £20 |
| W12 | £20 |
| W13 | £35 |
| W14 | £20 |
| SW2 | £20 |
| SW3 | £20 |
| SW4 | £20 |
| SW5 | £20 |
| SW6 | £20 |
| SW7 | £20 |
| SW8 | £15 |
| SW9 | £20 |
| SW10 | £20 |
| SW11 | £20 |
| SW12 | £20 |
| SW13 | £25 |
| SW14 | £30 |
| SW15 | £30 |
| SW16 | £25 |
| SW17 | £25 |
| SW18 | £35 |
| SW19 | £30 |
| SW20 | £35 |
